Last Updated: 09-06-2025
Effective From: 13-12-2024
Legal Entity Name: ANANDA KRISHNA K A
At Cream X Emirates, operated by ANANDA KRISHNA K A, we prioritize customer satisfaction and transparency. This policy outlines your rights and obligations related to cancellations, returns, and refunds when shopping with us.
1. Cancellation Policy
1.1. Order Cancellations:
Cancellations are accepted only if the request is made immediately after placing the order, before the order has been processed or dispatched. Once the order is shipped, cancellation will no longer be possible.
1.2. Non-Cancellable Items:
Cancellations are not accepted for:
Perishable or hygiene-sensitive goods (e.g., beauty or personal care products)
Items already processed or shipped
Items marked “non-returnable” at purchase
1.3. Cancellation Request Process:
To cancel an order, contact us via:
WhatsApp: +91 98464 38970
Mention your order number and reason for cancellation. We will confirm if your request qualifies under our policy.
2. Return Policy
2.1. Return Window:
We offer a 4-day return window from the date of delivery.
2.2. Eligibility Conditions:
Item must be unused, unopened, and in original packaging
Must be in the same condition as received
Proof of purchase must be provided
2.3. Non-Returnable Items:
Opened or used personal care products
Gift cards or promotional items
Customized or personalized orders
Discounted or sale items (unless damaged)
3. How to Initiate a Return
Step 1: Contact Us
Email or WhatsApp us within 4 days of delivery.
WhatsApp: +91 98464 38970
Step 2: Provide Information
Name and order details
Photos of the item and packaging (if damaged)
Brief description of the issue
Step 3: Send It Back
Once approved, we will send you return instructions and a shipping label (if applicable). Return items must be sent to:
Return Address:
Cream X Emirates
18/144, Perunna,
Changanasserry, Kottayam
PIN: 686102
📞 +91 98464 38970
Note: Items sent without prior approval will be rejected.
4. Damage Policy
We ensure products are delivered safely. However, in rare cases of damage:
Report damages within 24–48 hours of receiving the package
Share clear photos and a brief explanation of the issue
Contact us via Email or WhatsApp
Upon verification, we offer either:
A free replacement, or
A refund to your original payment method
5. Refund Policy
5.1. Conditions for Refunds:
Refunds are only issued if a replacement is not feasible
Applicable for cases of shipping damage, order errors, or cancellation before dispatch
5.2. Refund Process:
Once we receive and inspect the returned item, we’ll notify you of the refund approval status
Approved refunds will be processed within 7–14 business days to the original payment method
5.3. Refund Follow-Up:
If you don’t receive your refund within 15 business days, contact us:
WhatsApp: +91 98464 38970
6. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, public unrest, courier disruption, or government regulations.
7. Governing Law
This policy is governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts in Changanasserry, Kerala.
