Privacy Policy

Effective Date: 13-12-2024

At Cream X Emirates, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website (“Site”) and services. By accessing or using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Account Information: If you create an account, we collect your username, password, and order history.
Device and Usage Information: IP address, browser type, operating system, and pages viewed on our Site.
Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
Cookies and Tracking: We use cookies to enhance your browsing experience and analyze website traffic. If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. For more details, see our [Cookie Policy].

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To provide customer support and address inquiries.
To send updates about your orders and promotional offers (if opted-in).
To improve our website’s functionality and user experience.
To comply with legal requirements.
To manage user interactions with embedded content from third-party websites (e.g., videos, images, articles).

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers: Payment processors, delivery services, and marketing platforms to fulfill your orders and improve services.
Legal Authorities: If required by law or to protect our legal rights.
Affiliates and Branches: Including our branches in Dubai, for operational purposes.

4. Security of Your Information

We implement advanced security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Access to your personal data.
Correction of inaccurate or incomplete information.
Deletion of your data (subject to certain conditions).
Opting out of promotional communications.

To exercise your rights, contact us at legal@creamx.in.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
Registered Users: For users that register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their information at any time (except for their username). Website administrators can also see and edit this information.

7. International Data Transfers

If you are accessing our Site from outside India, please note that your data may be transferred to and processed in India or Dubai. By using our services, you consent to such transfers.