Last Updated: 09-06-2025
Effective From: 13-12-2024
These Terms and Conditions, together with our Privacy Policy and any additional terms (collectively, “Terms”), constitute a binding agreement between Ananda Krishna K A (“Website Owner”, “we”, “our”, or “us”) and you (“you” or “your”) concerning your use of our website, products, and services (collectively, “Services”).
By using the X Emirates website and accessing or purchasing our products or services, you agree to these Terms in full. Please read them carefully.
1. Eligibility and User Obligations
1.1. You must be at least 18 years old or using the website under parental/guardian supervision.
1.2. You agree to provide true, accurate, and complete information during registration or at any time you use our Services.
1.3. You shall not use the website or Services for unlawful, harmful, or fraudulent purposes.
1.4. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the website or its content without written permission.
1.5. Unauthorized access, use, or interference with our systems or data may result in legal action.
2. Terms of Use
2.1. Your use of the website and Services is at your sole risk and discretion.
2.2. We do not guarantee uninterrupted or error-free access to the website or accuracy of content.
2.3. You acknowledge that we reserve the right to update or modify these Terms at any time without prior notice.
2.4. Continued use of the website after changes implies acceptance of the revised Terms.
2.5. All content on the website is proprietary to X Emirates and Ananda Krishna K A, and protected under applicable intellectual property laws.
3. Product Information and Availability
3.1. We aim for accuracy in product details, prices, and availability but do not warrant the completeness or reliability of such information.
3.2. Products are subject to availability and may be discontinued or changed without notice.
3.3. Prices are subject to change at our discretion, without prior notification.
4. Orders and Payments
4.1. Orders are accepted subject to availability and confirmation.
4.2. Payments must be made in full through secure gateways at the time of order.
4.3. We reserve the right to cancel any order for reasons including, but not limited to, payment failure, fraud detection, or unavailability.
4.4. You agree to pay all applicable charges and taxes associated with purchases.
5. Shipping and Delivery
5.1. Shipping timelines and charges are provided at checkout and depend on your location and order size.
5.2. We are not responsible for delays caused by courier services or force majeure events.
5.3. It is your responsibility to ensure that correct delivery information is provided.
5.4. Tracking information will be shared once the product is dispatched.
6. Returns and Refunds
6.1. You may request a return within 7 days of delivery if the product is damaged or defective, with photographic proof and order details.
6.2. Refunds, if approved, will be processed within 7–10 business days to the original payment method.
6.3. Refund claims made outside the applicable period may not be honored.
6.4. Opened, used, or tampered products will not qualify for a return unless proven defective.
7. Intellectual Property
7.1. All content, designs, texts, images, and logos on the website are the intellectual property of X Emirates and Ananda Krishna K A.
7.2. Unauthorized reproduction or redistribution is strictly prohibited.
8. Third-Party Links
8.1. The website may include links to third-party websites. We are not responsible for the content, terms, or policies of such external sites.
8.2. Accessing third-party websites is at your own risk.
9. Limitation of Liability
9.1. We are not liable for any direct, indirect, or consequential damages arising from use of our products or website.
9.2. You are responsible for reading product instructions, ingredients, and ensuring suitability before use.
9.3. We are not liable for any allergic reactions, misuse, or negligence related to our products.
10. Force Majeure
10.1. We shall not be liable for failure or delay in performance due to acts beyond our control, including natural disasters, governmental actions, war, pandemic, or service outages.
11. Governing Law and Jurisdiction
11.1. These Terms shall be governed by the laws of India.
11.2. Any disputes shall be subject to the exclusive jurisdiction of courts located in Changanasserry, Kerala.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us:
📧 Email: support@creamx.in / creamxemiratesofficial@gmail.com
📞 Phone: +91 73068-59618
🏢 Business Address:
Cream X Emirates
Bldg No: 29/49-19, TB Road, Changanasserry
Kottayam, Kerala, India – 686101
Legal Entity: Ananda Krishna K A
Mfg. Lic. No: HIM/COS/L/23/353
